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FAQ
For your convenience, the following FAQ list provides answers to common inquiries that you may have. If you still need assistance, or cannot find a satisfactory response to your specific question do not worry. Simply fill out the contact form, and I’ll reach out to you as soon as possible.
Service Hours:
- Monday
- 9:00 am – 5:00 pm
- Tuesday
- 9:00 am – 5:00 pm
- Wednesday
- 9:00 am – 5:00 pm
- Thursday
- 9:00 am – 5:00 pm
- Friday
- 9:00 am – 5:00 pm
- Saturday
- Closed
- Sunday
- Closed
Frequently Asked Questions (FAQ):
Do you offer customization?
No, I do not offer customization at this time.
Do you offer gluten-free?
No, I do not specialize in recipes for gluten-free baked goods.
What if I have a food allergy?
If you’re concerned about a food allergy, I do not recommend buying/consuming my baked goods. My home kitchen is not a wheat, dairy, egg, soy, or nut-free environment. Cross-contamination may be possible, even if the baked goods are not made directly with those ingredients.
Where can I find a list of ingredients?
For a full list of ingredients, go to the menu, select the cupcake flavor you’d like, and click on “additional information”.
How should I store my cupcakes?
Keep the cupcakes at room temperature. I do not suggest refrigerating them because this may dry out the cake.
How long will the cupcakes stay fresh?
The cupcakes have no added preservatives. Therefore, the cupcakes will be freshest on the first day.
Why type of payment(s) do you accept?
I accept payments through credit cards, debit cards, Cashapp, Google Pay, PayPal and Venmo.
Do you offer delivery?
Yes. I offer delivery via Uber. Delivery fees are separate from the order price. Additionally, delivery prices may vary depending on geographic location and current demand for Uber.
How can I request a refund?
For a full refund, submit an order cancellation within 72 hours (3 days) before the scheduled pick-up/delivery date. Orders canceled after 72 hours will be charged the full order price – no exceptions. This does not apply to bulk orders. Bulk orders require a 50% upfront deposit. Furthermore, this deposit is nonrefundable. Cancel your bulk order at least 1 week prior to the scheduled pick-up/delivery date to receive a partial refund.
How do I cancel my order?
To cancel your order, fill out the contact form and put “Cancel Order” in the subject line, along with a description detailing the reason for your cancellation. If a refund is issued subsequently, it will be returned to the same method of payment that was used to place the order.